How to Fix The First Descendant NGS Reset Failed Error

The First Descendant is one of the most popular games on Steam right now, and despite some technical issues, it still maintains a fairly high player count. The PC version can have a lot of issues with stability, performance, and general bugs. Nexon has been keeping track of this, though, and if you get the “NGS Reset Failed” error while playing The First Descendant, here’s how to fix it.

Fix the error that the first descendant NGS reset failed

According to Nexon, this error can appear in The First Descendant if the antivirus service blocks the game from launching, and you need to add the game to its list of exclusions or exceptions.

This is a common problem in many multiplayer games, and we recommend adding the entire game folder to the exceptions list. To make sure that the antivirus is indeed causing this problem, temporarily disable the antivirus service to check if the game runs without the antivirus. If this is the case, add the game folder to the list.

To access your Home folder, follow the steps below.

  • Open Steam and right-click The First Descendant
  • Select Manage, then Browse Local Files

Browse local files

Now you can either add the entire “The First Descendant” folder, or add the BlackCipher folder in the following location.

First Generation\M1\Binaries\Win64\BlackCipher

This folder specifically contains the NGService mentioned in the error message. Once you add your game to the exclusion list, the error should go away.

If you’re playing the PC version and encounter DirectX 12 errors, we’ve got you covered. If you can’t decide which offspring to choose, here are the 5 most powerful offspring to choose from. For more information on the First Offspring, be sure to check out our dedicated section.

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