The Airport Council International Airport Quality of Service (ASQ) Award is a symbol of excellence in the international aviation sector, recognizing airports that provide an outstanding customer experience worldwide. These awards are awarded to airports that exceed passenger expectations, based on data collected from ASQ’s demanding departure and arrival surveys.
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The ASQ program, launched in 2006, has now become the Prime Minister’s passenger satisfaction benchmark, with more than 400 airports signed in 110 countries. Amadeus is one of Amadeus, a recognized technology company that provides software solutions for the tourism and tourism industry, and ACI World commemorates the airport every year, demonstrating its passion for service quality with the ASQ Award. Selections are strictly based on the ratings provided by passengers to represent the voice of the traveler.
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Indian airports are known for their outstanding arrival
There are several Indian airports at the 2024 ASQ Awards Ceremony, known for the quality of their arrival experience. The following airports have been recognized as 20% globally in terms of overall passenger satisfaction upon arrival:
- KenpGodda International Airport in Bangalore: The airport has been recognized for its high-quality service.
- Mangaluru Mangaluru International Airport: This airport is recognized for its high-quality service.
- Chhatrapati Shivaji Maharaj International Airport in Mumbai: The airport handles more than 40 million passengers a year and stands out in terms of customer satisfaction.
- Indira Gandhi International Airport Delhi: The airport handles more than 40 million passengers a year, making it stand out in terms of customer satisfaction.
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Skytrax World Airport Awards
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According to the world’s largest airport customer satisfaction survey, the Skytrax World Airport Award is another outstanding recognition of airport excellence. At the 2024 Skytrax Awards:
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Indira Gandhi International Airport in Delhi: rated as the best airport in India, highlighting its outstanding performance in passenger satisfaction.
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Other Indian Airports: Four Indian airports rank among the top 100 in the world, reflecting the country’s growing presence in the international aviation community.
Other famous awards
In addition to the ASQ and SKYTRAX awards, other recognitions (such as the Reader’s Choice Award) emphasize the best airports worldwide based on travelers’ preferences.
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The significance of the ASQ Award
For any airport, winning the ASQ Award is a big deal because it demonstrates the dedication that makes the passenger’s journey pleasant and memorable. These awards not only reward past achievements, but also encourage airports to continue to improve their services and facilities.
The ASQ program provides airports with useful information and insights to understand what passengers expect from them so they can know where to make improvements and take steps to improve the overall quality of the passenger experience. Airports can use ASQ plans to benchmark their performance relative to competitors, monitor their performance over time, and make good investment decisions about infrastructure, technology and employee training.
The ACI ASQ Awards are an important tool to maintain business excellence at the airport, encourage improvement of culture, and ensure the best service for passengers. As the aviation business continues, the ASQ program will continue to be a key tool for airports to provide excellent customer experience and stay competitive.
Source: https://dinhtienhoang.edu.vn
Category: Optical Illusion