Top 10 Worst Airlines as per 2024 AirHelp Score Report

If you’ve experienced flight delays or cancellations, lost luggage, or poor customer service, you’re not alone.

The aviation industry has faced many challenges in recent years, and some airlines have struggled to meet the demands of modern air travel.

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According to AirHelp Global Ratings, Tunisia Air was named the worst performing airline in 2024, with a score of 3.63 out of 10.

They were followed by Buzz and Nouvelair Airlines, which highlighted the need to improve customer service and overall industry performance.

In this article, we take a look at the 10 worst airlines in the world. These airlines consistently score poorly in on-time performance, customer service and overall customer satisfaction, making them the least desirable choices for air travelers around the world.

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List of the top 10 worst airlines in the world

Here is a list of the 10 worst airlines in the world, according to AirHelp. These airlines rank at the bottom of AirHelp ratings due to poor on-time performance, poor customer reviews, and inefficient claims handling.

Their overall rating highlights their shortcomings in providing satisfactory service to passengers. The list includes:

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rank	airline	air help score	Be on time	Customer opinion	Claims processing
1	tunisia air	3.63	4.7	6.0	0.2
2	buzz	4.45	6.2	7.1	0.1
3	Nouvelère	4.48	5.8	7.5	0.1
4	Bulgarian Airlines	4.59	6.2	7.2	0.4
5	El Al Airlines	4.60	5.7	8.0	0.1
6	Pegasus Airlines	4.73	6.7	7.3	0.2
7	indigo	4.80	6.6	7.5	0.3
8	romanian airlines	4.82	6.9	7.6	0.0
9	air mauritius	4.84	6.7	7.6	0.2
10	sky express	4.86	6.9	7.6	0.1

Source: AirHelp

tunisia air

• Tunisia’s national airline, Tunisair, was named the world’s worst airline, with an AirHelp score of just 3.63.

• Founded in 1948, it is a key player connecting Tunisia to various destinations in Europe, Africa and the Middle East. The airline’s main hub is at Tunis Carthage International Airport.

• The airline faces significant operational challenges, particularly in terms of on-time performance, which is a disappointing 4.7. Passengers reported frequent flight delays and cancellations, leading to frustration and dissatisfaction.

• The airline has a relatively good customer review score of 6.0, but its claims handling score is abysmal at 0.2, indicating severe inefficiency in handling passenger complaints and compensation claims.

• Tunisia Airlines has been in turmoil in recent months, with management reorganized after major flight disruptions left many passengers stranded.

• These problems were compounded by technical problems with the aircraft, prompting government intervention to stabilize operations.

• Despite Tunisia’s efforts to lease more aircraft and improve service, it has struggled to regain the trust of passengers and provide reliable service, making it a cautionary tale for the aviation industry.

buzz

• Buzz, a Polish airline and a subsidiary of Ryanair Holdings, ranked second among the worst airlines, with an AirHelp score of 4.45.

• It mainly provides low-cost routes within Europe and focuses on providing passengers with budget travel options. The airline, based in Poland, is part of Ryanair’s expansion strategy to offer affordable air travel.

• Although Buzz scored slightly better on time (6.2 points) than Tunisair, it still faced criticism that operational inefficiencies affected the passenger experience.

• A customer score of 7.1 indicates that some travelers find value in its low-cost offerings; however, that’s not enough to offset its poor claims handling score of 0.1.

• The airline has been dogged by complaints about inadequate customer service response during flight delays and disruptions.

• Passengers often express frustration with the lack of support when problems arise, leading to an overall negative perception of the airline.

• As Buzz continues to operate primarily as a budget airline, it must address these service shortcomings to improve its standing among travelers and avoid further reputational damage.

Nouvelère

• Nouvelair ranks third among the world’s worst airlines, with an AirHelp score of 4.48. This is another airline based in Tunisia.

• The company operates domestic and international flights, serving travelers looking for affordable options to popular travel destinations.

• The Tunisian airline, founded in the 1980s, performs poorly in on-time performance, with a score of just 5.8, leading to frequent flight delays and frustrating passengers.

• While its customer opinion score is relatively high at 7.5, indicating some degree of satisfaction with the service it provides, this is belied by its extremely low claims handling score (just 0.1).

• Passengers say it’s difficult to get timely help when flights are disrupted or when making claims due to flight delays or cancellations.

• The lack of effective communication and support has led to dissatisfaction among passengers who expect better service from airlines operating in a highly competitive market.

• To improve reputation and customer loyalty, Nouvelair needs to address these operational issues and improve overall service quality.

Bulgarian Airlines

• Bulgaria Air is the flagship airline of Bulgaria. The company was founded in 2002 and operates flights from its hub Sofia Airport to various destinations in Europe and beyond.

• It ranks fourth among the world’s worst airlines, with an AirHelp score of 4.59.

• The airline’s on-time performance rating was 6.2, indicating a worrying level of flight delays that were negatively impacting passengers’ travel plans.

• While it has a customer review score of 7.2, indicating that some passengers appreciate its service, its claims handling score is an astonishingly low 0.4.

• This poor claims handling has resulted in numerous complaints from travelers who find it difficult to obtain compensation for disrupted flights or lost luggage.

• As Bulgaria Air aims to improve its reputation in a highly competitive aviation market, addressing these operational inefficiencies and improving customer support is critical to regaining passenger confidence and satisfaction.

El Al Airlines

• El Al is the national airline of Israel. The company was founded in 1948 and operates international flights from its hub at Ben Gurion Airport near Tel Aviv.

• El Al Israel Airlines ranks fifth among the world’s worst airlines, with an AirHelp score of 4.60.

• The airline’s on-time performance rating is particularly low at 5.7, resulting in frequent delays that frustrate passengers who rely on on-time travel for business or personal reasons.

• Despite a relatively high Customer Opinion score of 8.0 (indicating some level of satisfaction with onboard service), El Al performed poorly in claims handling, with a score of just 0.1.

• The inadequate handling of passenger claims reflects the airline’s commitment to customer service and support during disruption or delays.

• Travelers expressed concerns about their experiences when seeking help or compensation from El Al, emphasizing the need for significant improvements in operational efficiency and customer service practices.

Pegasus Airlines

• Pegasus Airlines is a low-cost airline based in Türkiye.

• The airline was established in 1990, with Istanbul Sabiha Gokcen International Airport as its main base, offering numerous domestic and international routes and committed to providing passengers with affordable travel options.

• Pegasus Airlines ranks sixth among the worst airlines, with an AirHelp score of 4.73.

• The Turkish low-cost airline has an on-time performance score of 6.7 but still faces challenges related to flight delays, which negatively impacts the passenger experience.

• Its customer rating is 7.3; however, this is undercut by a claims handling score of just 0.2.

• Passengers often report difficulties in receiving timely support during flight disruptions or difficulties in the claims process for flight delays or cancellations.

• These issues have led to growing dissatisfaction among travelers, who expect low-cost airlines to provide reliable service and adequate support if problems arise during their journeys.

indigo

• IndiGo is an Indian airline headquartered in India. Launched in 2006, it has quickly become one of India’s largest low-cost carriers, operating a vast domestic network while also expanding international services.

• It has an AirHelp score of 4.80, ranking it seventh among the world’s worst airlines.

• The Indian airline has an on-time performance score of 6.6 but faces increasing scrutiny as frequent flight delays disrupt the travel plans of many passengers.

• While its customer opinion score is slightly higher at 7.5, indicating a level of satisfaction with the service provided on board, its claims handling score is lower at 0.3.

• When passengers try to make compensation claims for flight delays or cancellations, they often express frustration with their experiences, highlighting the huge gaps in customer service responsiveness and efficiency within IndiGo’s operations.

• In order to improve its position among passengers and improve overall satisfaction, IndiGo must effectively address these operational challenges.

romanian airlines

• Romanian Airlines is the national airline of Romania, founded in 1954. Headquartered in Bucharest, it operates domestic and international flights connecting Romania to key destinations in Europe and beyond.

• It has an AirHelp score of 4.82, ranking it eighth among the world’s worst airlines.

• The Romanian national airline’s on-time performance is only 6.9, resulting in frequent flight delays and adversely affecting passengers’ travel experience.

• While Romania maintains a customer review score of 7.6, indicating that some passengers appreciate certain aspects of its service, the airline’s claims handling score is an astonishingly low 0.

• The lackluster performance in handling claims points to significant shortcomings in effectively resolving passenger grievances during flight disruptions or cancellations.

• Many travelers said that due to travel disruptions caused by Romanian Airlines flights, it was difficult to obtain timely assistance or compensation in the most urgent times.

air mauritius

• Air Mauritius is the national airline of Mauritius, established in 1967. The company operates flights to various destinations around the world from its hub, Sir Seewoosagur Ramgoolam International Airport.

• Air Mauritius ranks ninth among the world’s worst airlines, with an AirHelp score of 4.84.

• Although the airline has been the national carrier of Mauritius since its inception, it faces significant challenges in terms of overall operational efficiency and customer satisfaction.

• With on-time performance slightly above average (6), many passengers experience frustrating delays when traveling internationally with this airline on a regular basis.

• Despite strong results in both customer opinions (7) and claims processing (2), they still underperform compared to competitors in similar markets, leading to continued dissatisfaction among frequent travelers who expect greater reliability.

sky express

• SKY Express is a Greek airline based in Greece. The company, founded in 2005, ranks among the bottom dozen airlines with an AirHelp score of 4.86.

• The Greek airline mainly operates domestic routes connecting various Greek islands, but also offers limited international flights in Europe.

• However, their current status reflects ongoing issues surrounding on-time performance, as evidenced by their relatively low on-time performance ratings (6).

• While they do maintain reasonable scores for customer opinions (7) and claims handling (1), these numbers indicate the continued frustration many frequent travelers who fly with the airline continue to experience.

• To improve its reputation in a highly competitive market, SKY Express must prioritize improving overall service quality while addressing operational inefficiencies that continue to impact flight schedules.

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